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If you follow our candle care advice (see the leaflet inside the box) our 200g candles have an approximate 40 hour burn time.
Nostara candles are made from 100% pure soy wax - an eco-friendly, renewable source which produces a clean, even, long lasting burn and exceptional scent throw. This sustainable source is the only choice for conscious consumption - for your health and for the environment.
Created in Devon, all our candles are hand poured, meaning that each one is unique - slight variations in the appearance of the wax add to the appeal of our hand finished candles.
It is vital that you burn your candle for at least 2 hours on the first burn as wax has a memory, and the size of the wax pool on the initial burn is largely the size of the wax pool from that point on. If the wax pool does not reach the edge of the glass, then 'tunneling' can occur - this is where the wax around the outside edge of the jar will never burn, leaving a 'tunnel' effect.
Our wicks are made from lead free cotton.
Occasionally, black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed with a damp cloth.
Your reed diffuser will last approximately 12-16 weeks. Initially, the liquid in the bottle will go down quicker, as the dry reeds absorb the liquid. The rate of consumption will then slow down. By turning the reeds regularly, for increased scent throw, the consumption will speed up. Environmental factors such as direct sunlight, heat and dry conditions will also affect how long the diffuser will last.
We use Augeo, which is an innovative and eco-friendly new diffuser base, derived from soya renewable resources. It is non-toxic, low in carbon footprint and low in odour, giving it a superior performance for exceptional scent throw. This sustainable source is the only choice for conscious consumption - for your health and for the environment.
Occasionally, discolouration of your diffuser liquid may occur. This is due to the composition of the fragrance, however, this is nothing to worry about. Direct sunlight can also contribute to discolouration of diffuser liquid, so be sure to place your diffuser away from direct sunlight.
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We really hope that you are delighted with your Nostara purchase but in the unlikely event that you are considering a return, please contact us. For more information about our returns policy please refer to the Terms & Conditions section below.
Any product purchased from Nostara.com as long as it is in an un-opened and re-sellable condition or is either faulty or damaged.
To arrange a return please contact us.
Refunds are arranged within 14 days of us receiving returned goods.