Questions - Nostara

Shopping FAQs

Yes, we are very happy to answer any questions or help with fragrance choices. Send an email to customerservice@nostara.com

Payments made on our website are safe and reliable with all major card and payment gateways accepted. We utilise SSL Encryption and are certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. Look for the green padlock in your browser address bar.

If you have a promotion or discount code to redeem online, you can enter this code at the checkout under the ‘Coupons’ section. Please note only one promotional code can be used per order.

Sign up  to become a NOSTARA VIP and you will automatically receive our latest news, advance product launch information and unique offers. 

Product FAQs

It is vital that you burn your candle for at least 2 hours on the first burn as wax has a memory, and the size of the wax pool on the initial burn is largely the size of the wax pool from that point on. If the wax pool does not reach the edge of the glass, then 'tunneling' can occur - this is where the wax around the outside edge of the jar will never burn, leaving a 'tunnel' effect.

Our wicks are made from lead free cotton.

Occasionally, black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed with a damp cloth.

Our reed diffusers will last approximately 12-16 weeks. A key factor of the exceptional life of our diffusers is that we don't use any alcohol in our base - this results in exceptionally long life and amazing scent throw. Initially, the liquid in the bottle will go down quicker, as the dry reeds absorb the liquid. The rate of consumption will then slow down. By turning the reeds regularly, for increased scent throw, the consumption will speed up. Environmental factors such as direct sunlight, heat and dry conditions will also affect how long the diffuser will last.

We do not sell diffuser refills. After six to eight months your reeds will also need to be replaced, so we recommend purchasing a new diffuser.

You may see some discolouration in your diffuser liquid over time, however this does not mean your product is faulty. Direct sunlight can also contribute to discolouration of diffuser liquid, so be sure to place your diffuser away from direct sunlight.


No, we do not test NOSTARA products on animals.